ONLINE SALES

Online sales can be traced back to mail order sales and therefore without the obligation of an invoice as provided for in Article 22 of Presidential Decree 633 of 1972, and without the obligation to issue a receipt as provided for in Article 2, letter oo), of Presidential Decree 21 December 1996, n. 696.

DEFINITIONS

The expression “online sales contract” means the purchase and sale contract relating to the tangible movable assets of the bestticom.com partner company, stipulated between them and the Buyer as part of a distance selling system via telematic tools, organized by the Supplier.

The expression “Buyer” means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.

The expression “bestticom.com” means the person who carries out the promotion of the sale of the goods covered by this contract.

The expression “PARTNER COMPANY” means the person who carries out the sale of the goods covered by this contract.

2. 2. IDENTIFICATION AND OBLIGATIONS OF THE PARTIES

   Supplier:

   The goods covered by these general conditions are offered for sale by:

   DIENNE S.R.L.
   Via Antonio Gramsci, 7
   67051 Avezzano (AQ)
   Italy
   VAT Number: IT01755060660

   DIENNE S.R.L. acts as the seller of the products offered through bestticom.com and is responsible for the sale, fulfillment of orders, customer service, returns and refunds.

   Buyer:

   The Buyer expressly declares that the purchase is made for purposes unrelated to any commercial or professional activity carried out and undertakes not to trade in the purchased goods.

3. OBJECT AND CONCLUSION OF THE CONTRACT

With this contract, respectively, the PARTNER COMPANY of bestticom.com sells and the Buyer purchases remotely via telematic tools only the tangible movable goods indicated and offered for sale on this site or through our official sales channels.

The contract between the PARTNER COMPANY of bestticom.com and the Buyer is concluded exclusively through the internet by the Buyer accessing the address of this site, where, following the procedures indicated, the Buyer will formalize the proposal for the purchase of the goods offered for sale.

The purchase contract is concluded and perfected through an irrevocable order by the Buyer by completing and sending the order form online, which will be displayed on the printable order summary web page, containing the details of the ordering party and the order, the price of the purchased good and the shipping costs, the payment methods and terms, and the address where the good will be delivered.

When the PARTNER COMPANY of bestticom.com receives the order from the Buyer, it will send a confirmation email and/or display a printable web page confirming and summarizing the order, which also contains the data entered by the Buyer in the order form.

If requested, the sales invoice will be issued by the PARTNER COMPANY of bestticom.com in electronic format.

4. PAYMENT AND REFUND METHODS

The PARTNER COMPANY of bestticom.com agrees to the following payment methods for the products purchased:

• Cash on delivery
• Bank transfer
• Payment with PayPal
• Credit card

Credit card data is managed directly by banks specialized in online payment processing. PayPal data is managed directly by PayPal.

The PARTNER COMPANY of bestticom.com reserves the right to make a request to the card-issuing bank to verify the authenticity of the card ownership or to PayPal in the event of problems.

Any refund to the Buyer, if entitled, will be credited by reversing the payment by credit card, bank transfer or PayPal within a maximum of 30 days from the date on which the PARTNER COMPANY of bestticom.com became aware of the cause that generates the right to reimbursement.

5. DELIVERY TIMES AND METHODS

The PARTNER COMPANY of bestticom.com will deliver the products ordered via the agreed couriers.

The products are shipped with special packaging. If it arrives torn or damaged, please check the integrity of the product and immediately report the damage.

Order processing times may vary from the day of the order up to a maximum of 40 working days, within which the product will be delivered.

In the event that the PARTNER COMPANY of bestticom.com is not able to carry out the shipment within said deadline, prompt notice will be given via e-mail to the Buyer, indicating the deadline within which the order will be processed.

Delivery times may vary depending on the country of destination and other factors not directly controllable by the Supplier.

6. SHIPPING AND DELIVERY COSTS

The delivery of your products will take place without having to pay additional sums compared to what was already agreed upon when placing the order.

For all other countries, the courier may present a separate invoice requesting payment of duties and taxes required by local authorities.

The Buyer residing in a country not part of the EC is advised to verify local taxes and duties before placing an order.

Delivery will be made to the house number and not to the floor.

Upon receiving the goods it is necessary to check:

• that the number of packages delivered corresponds to that indicated in the transport document
• that the packaging is intact and unaltered, including the sealing tapes

NB: The customer is required to sign the consignment note only if the packaging is intact. In the event of visible external damage or suspected tampering, the goods must be refused or accepted with reservation.

9. AVAILABILITY OF PRODUCTS

The PARTNER COMPANY of bestticom.com ensures the processing and fulfillment of orders without delay through the electronic system used.

If an order exceeds the quantity available in stock, the PARTNER COMPANY of bestticom.com will inform the Buyer via e-mail whether the goods can no longer be booked or what the waiting times are, asking whether the Buyer intends to confirm the order or not.

10. LIMITATIONS OF LIABILITY

The PARTNER COMPANY of bestticom.com assumes no responsibility for disservices attributable to force majeure, in the event that it is unable to execute the order within the times set out in the contract.

The PARTNER COMPANY of bestticom.com cannot be held responsible towards the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet network beyond its own control or that of its sub-providers.

The PARTNER COMPANY of bestticom.com will also not be responsible for damages, losses and costs suffered by the Buyer following failure to execute the contract for reasons not attributable to it, the Buyer having the right only to the full refund of the price paid.

The PARTNER COMPANY of bestticom.com assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, upon payment of the purchased products, if it demonstrates that it has adopted all ordinary precautions possible at the time and based on ordinary diligence.

11. LIABILITY FOR DEFECT, PROOF OF DAMAGE AND COMPENSABLE DAMAGES: THE SELLER’S OBLIGATIONS

No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.

In any case, the injured party will have to prove the defect, the damage and the causal connection between the defect and the damage.

The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party.

The PARTNER COMPANY of bestticom.com assumes no responsibility for disservices attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events which prevent, in whole or in part, the execution of the sales agreement within the agreed times.

The PARTNER COMPANY of bestticom.com will not be liable to any party for damages, losses and costs suffered as a result of failure to execute the sales agreement for the causes cited above, or for damages, losses and costs suffered as a result of the use or impossibility to use the products purchased, the customer having the right only to a possible refund of the price paid, excluding any shipping costs.

Likewise, it is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards when paying for the products purchased.

13. BUYER’S OBLIGATIONS

The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract.

The Buyer undertakes, once the online purchase procedure has been completed, to print and keep the web page containing the order data.

The information contained in this contract has already been viewed and accepted by the Buyer, who acknowledges this, as at the time of finalizing the order a reference to this web page is shown.

14. RIGHT OF WITHDRAWAL

(ART. 5 Legislative Decree 185/99)

The CUSTOMER has the right to withdraw from the contract stipulated remotely, without any penalty and without specifying the reason, by promptly communicating the cancellation within 10 days of the order placed via e-mail to the seller’s address contacts@bestticom.com before having received confirmation as previously provided, or before the goods have been shipped.

If the goods have already been delivered, the right of withdrawal is exercised by sending, within 10 working days from the day of receipt of the goods, a registered letter with acknowledgment of receipt to the address of the SELLER’s headquarters.

This communication must contain the data necessary to precisely identify the order, the clear intention to renounce the purchase and the product or products for which it is intended to exercise the right of withdrawal, which must not have been used in any way and must be returned with the original packaging intact, attaching a copy of the relevant tax document (invoice or transport document).

15. GOODS EXCHANGE

The PARTNER COMPANY of bestticom.com also grants the Buyer the right to exchange goods for the same item.

To obtain an exchange of goods, the Buyer is required to send an email to contacts@bestticom.com within 10 (ten) working days from the day of receipt, indicating the code of the item or items intended to be exchanged and the replacement goods requested.

Once the request has been received, the Customer Assistance Office of the PARTNER COMPANY of bestticom.com will send the Buyer a written confirmation containing the authorization number for the exchange of goods.

The Buyer must indicate this authorization number on the label applied to the package of products to be returned.

In any case, transport costs for the exchange are borne by the Buyer.

The PARTNER COMPANY of bestticom.com will not bear the costs necessary to send the product requested in exchange.

The PARTNER COMPANY of bestticom.com reserves the right to request photographic evidence before authorizing returns or exchanges for products claimed to be defective.

In the event that they are defective, the PARTNER COMPANY of bestticom.com will not bear the costs necessary to return the products to its warehouses, a return which must be taken care of by the Buyer.

We do not accept exchanges or returns of products that have been tampered with or otherwise altered.

It will be the Buyer’s responsibility to ensure the transport of the goods returned for exchange; otherwise, in the event of theft or loss, the goods will not be refunded.

We do not accept returns of items on sale or custom-made items.

16. PROTECTION OF CONFIDENTIALITY AND PROCESSING OF BUYER’S DATA

GALAXY ADV protects the privacy of its Buyers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree 30 June 2003, n. 196.

The personal and fiscal data acquired directly and/or through third parties by the Supplier who is the data controller are collected and processed in paper, electronic and telematic form for the purpose of recording the order and activating the procedures for the execution of this contract and the related necessary communications.

GALAXY ADV undertakes to treat the data and information transmitted by the Buyer with confidentiality and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected.

The Buyer enjoys the rights referred to in Article 7 of Legislative Decree 196/03.

17. COMMUNICATIONS AND COMPLAINTS

Pursuant to Article 12 of Legislative Decree 70/03, bestticom.com informs the Buyer that each order sent is stored in digital form on the server where the site resides according to confidentiality and security criteria.

18. CONTRACT STORAGE METHODS

Written communications directed to the Supplier and any complaints will be considered valid only if sent to:

Data Controller

DIENNE S.R.L.
Via Antonio Gramsci, 7
67051 Avezzano (AQ)
Italy

VAT Number: IT01755060660

Email: contacts@bestticom.com

The Buyer indicates in the registration form his/her residence and domicile, telephone number or e-mail address to which communications from the Supplier should be sent.

19. DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS

Confirmation of the order implies acceptance of these general conditions by the Buyer.

These conditions may be updated or modified directly with the publication of the new version on this site.

The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order data has not yet been displayed and printed.

CONTACT INFO

Owner’s email address: contacts@bestticom.com